Shipping policy

Shipping Policy:

 

When will I receive my order?

We work diligently to ship your order promptly! Please allow up to 24 hours for order processing. This means that processing will begin during this period so you can receive your tracking number. Once it's handed over to our shipping carrier (USPS or UPS), shipping times vary depending on the chosen shipping method. You can find your tracking number in your order confirmation email.

 

Can I cancel my order?

Yes, you can cancel your order if it hasn't been marked as "In Progress" or "Shipped" yet. Please send us a message via the "Contact Us" section or email us at info@organdle.co for cancellation requests. Once a shipping label is purchased for your candle, it's already on its way to the post office, and we cannot process any cancellations or returns.

 

Can I change my shipping carrier?

Currently, we process orders through UPS and USPS. If you prefer one over the other, please inform us before your order is marked as "Shipped". Once shipped, it means we've already chosen a shipping option and cannot switch carriers.

 

What payment methods are available?

We accept a variety of debit and credit cards to make your shopping experience seamless! Including Visa, Mastercard, and Cash on Delivery.

 

Can I change my shipping address?

We are not responsible for orders shipped to an incorrect address provided by the customer. It's the customer's responsibility to provide the correct address during order placement.

 

If you have any urgent matters and need to request an address change, please contact us via the "Contact Us" section or email us at info@organdle.co. If the order is already marked as "In Progress," changing the address is not guaranteed. If marked as "Shipped," it has already been delivered to the post office, and we cannot change the delivery address.

 

Do you ship internationally?

Currently, Organdle ships only within Jordan. International options are not available at this time.